Returns & Exchanges

We want you to be perfectly satisfied with your Velasca products, which is why we offer a 30-day window for returns and size exchanges on all unworn items. Our commitment to Italian craftsmanship extends to our service, ensuring a seamless process for every customer.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring the leather is protected and all tags are attached, then secure the box for transit.

3

Ship the Items

Affix the prepaid shipping label provided in your portal request and drop the package off at your nearest authorized courier location.

4

Inspection and Refund

Once our artisans in Italy verify the condition of the returned goods, we will process your refund or dispatch your new size within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing